Case Study

Delta Air Lines ECC

Baker’s Expertise Helps Delta Support Critical Missions

Delta, one of the world’s most recognizable airlines and an Atlanta staple since 1941, got its start as a crop-dusting operation in the early 1920s. In 1928, the company changed its name from Huff Daland Dusters, Inc. to Delta Air Service and the following year, began transporting one passenger at a time in modified duster planes. It wasn’t until the 1970s that they began to compete in the international travel market with flights servicing European destinations and then across the Pacific in the 1980s. Today, Delta Airlines carries more passengers than any other airline to 319 destinations in 54 countries, operating over 5400 flights daily. The airline tapped Baker to create a high-tech audiovisual system to support disaster recovery missions.

Full-scale Customer Service

In addition to providing a full-feature audiovisual implementation for the Atlanta HQ, Emergency Command Center, Sky Club Lounges, and the Delta Flight Museum, Baker AV has also been providing white-glove support services for Delta since 1963. During that time, Baker developed, implemented, and serviced the first “ticker” flight information systems as well as maintaining dedicated on-site technicians for over 35 years. What makes this client unique in the service respect is that they require critical 24/7 up-time. We understand the importance of their acute needs and have established a fully customized service plan to keep them up and running.

Using Innovative Thinking To Create A Solution That Improves Efficiencies

To help their disaster recovery teams manage missions more effectively, Delta needed a solution that could improve communications and enable employees to do their job better. We focused our efforts on designing a robust, reliable system that not only delivers clear audio and high-quality visuals, it is also able to handle the high usage demands of mission control. The final system installed consists of a 30-person voice lift system and provides matrix video switching, video conferencing and audio conferencing capabilities. It also includes projection and LED flat panel displays. We custom programmed a control system that utilizes an Apple iPad to provide AV control and information manager’s station control.